GLOBAL READINESS / PREPARATION SERVICES
Refund policy
Independent guidance and practical support for your next step abroad.
Draft policy for design review
Check the deliverable and refund terms displayed before purchasing a preparation service.
Service-specific purchases
Check the deliverable and refund terms displayed before purchasing a preparation service.
Failed AI requests
When a provider fails to deliver usable output, the reservation is released according to the service policy. Retries must not duplicate a charge.
Human services
Cancellation, rescheduling and no-show rules are displayed before booking.
Request a review
Open a support request with the order reference and a short description. Do not attach sensitive documents unnecessarily.
Consumer rights
The final policy must preserve applicable consumer rights and be reviewed for the operating jurisdiction.